FAQ

Depending on materials, quantity and delivery destination, our general ETA is listed below: Initial Consultation: 1-2 hours Tailored Design: 2-5 days Sample & Prototype: 10-21 days Production: 30 to 60 days Shipping & Delivery: 25 to 50 days

Octa is committed to protecting and respecting your privacy. Information We Collect - Personal Identification Information: Name, email address, phone number, postal address, and any other details you provide us when you make a purchase, sign up for our newsletter, or contact us. - Payment Information: We collect payment information, such as your credit card details, to process transactions. - Technical Data: Includes IP address, browser type, operating system, referral source, length of visit, page views, and website navigation paths. - Cookies: We use cookies to enhance your experience, gather general visitor information, and track visits to our website. How We Use Your Information - To process and fulfill your orders. - To communicate with you about your orders, inquiries, and other requests. - To send promotional materials, newsletters, and other marketing communications (with your consent). - To improve our website, products, and services. - To detect and prevent fraud and abuse of our website. Disclosure of Your Information We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information except for: - Service Providers: We may share your information with third parties that perform services on our behalf, such as payment processing, shipping, and marketing. - Legal Obligations: We may disclose your information when required by law or to protect our rights. How We Protect Your Information We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

We strive to service both business customers and individual customers. Our products page offers default quantities to choose from starting at 300 pieces ranging to 1000+ pieces. See our products page for details. Business customers can benefit from bulk discounts, personalised packaging options including logo print and material selections. Individual customers can enjoy flexible order quantities and customised options.